There is no digital experience monitoring (DEM) product today that can be implemented as quickly as TrueDEM™.
Deploying TrueDEM™ takes approximately 15 minutes – regardless of the number of users you need to target. 100,000? 200,000? A million? It’s always the same deployment effort. Simply decide on the scope you wish to begin with and assign the TrueDEM™ solution to the users. Even without deployment, you can still optimize your support calls. TrueDEM™ is an “app store” style install, requires no special permissions and takes less than a minute. You’ll have actionable telemetry data faster than the time it would have taken for basic troubleshooting.
You’ll reduce support costs more than you’d anticipate
Any viable product can detect big issues. Most products would be consider capturing 98% of the issues to be a success. For a MSP with hundreds of thousands of users, that still means hundreds of support tickets. What if you could proactively detect a disparate issue that’s widespread and affecting only a small subset of your users?
Imagine this scenario: You get an sudden influx of more than 300 performance-related support tickets. Tier One escalates to your higher-cost Tiers Two and Three teams. The number of tickets seems to validate a problem. The problem has spread across a large number of customers, yet only a handful of users in each. Yet a deeper analysis does not reveal a pattern or commonality. Meanwhile, the problem has already mysteriously abated as quickly as it appeared..
TrueDEM™ by Perfrax is the only viable solution for large MSPs.
Let’s reimagine the scenario: Your operations center has a TrueDEM™ dashboard dedicated to showing anomalies. A new issue has been detected. TrueDEM™ has identified a problem affecting just a couple of servers in Office 365. This affects 3,000 of your managed users across 52 clients. But it’s so small, and so distributed as part of the big picture. This wouldn’t even be a blip on the radar using legacy monitoring or troubleshooting techniques. But TrueDEM™ see it.
So we need to notify just a handful of users across 52 clients. Before we receive 300 performance support tickets. Email is not timely enough for rapid alerting. You simply choose to notify all affected users by a push notification. And when the problem is resolved, affected users are notified again
With TrueDEM. you can proactively manage the issue. No need to allocate expensive resources. Some people may still want to call. But there will be far fewer calls, and the calls will be effectively resolved with a high degree of user satisfaction. Fewer calls, faster resolution, and increased customer satisfaction. That’s the trifecta that you’re looking for.