About Us

We do true
digital experience monitoring

Who We Are

Perfrax is a provider of digital experience monitoring solutions for Office365. We provide a unique offering enabling complete DEM in one offering.

Our Vision

At Perfrax we believe that you should not need multiple products simply to understand the experience of your users with Office365. Our vision is to deliver a TrueDEM solution to companies using Office365.

Where did the name 'Perfrax' come from?

Our name is a shortened version of Perfraction®, the core of our AI and machine learning algorithms. Read More.

Our History


  1. It started with a dream...literally.

    Perfrax dream abstract

    It really started with a dream. Our CEO woke up at 4:00AM, with a dream, a concept on how to properly provide monitor users' experience in the era of SaaS.

  2. Company Founded

    Perfrax founding abstract

    Perfrax, Inc. was formally registered as a corporation on August 1, 2019.

  3. Initial Public Product Launch

    Public launch abstract

    After several months of load testing, hardening and penetration testing we were ready to launch the first wave of functionality.

  4. TrueDEM Identifies Microsoft Teams Outage 2 Hours in Advance

    Public launch abstract

    In February 2020, Microsoft had an outage on their Teams solution. The outage was detected by some competing monitoring products about 30 minutes before Microsoft announced the issue. TrueDEM detected anomalies with Teams logins nearly 2 hours un advance.

  5. TrueDEM Expands Microsoft Teams Monitoring

    Public launch abstract

    As the world has been impacted by COVID19, more users work from home than ever before. This has created a need for expanded user experience monitoring on the Teams platform.